Join Our Team as a Collector!
Are you a skilled communicator with a knack for negotiation? Do you thrive in a fast-paced environment where you can make a difference every day? We're looking for dedicated individuals to join our team as Collectors!
As a Collector, you'll play a vital role in managing overdue accounts and ensuring timely payments from customers. Your primary objective will be to communicate effectively with customers, negotiate payment arrangements, and recover outstanding balances while adhering to Federal and State regulations.
Responsibilities:
- Contact customers with overdue accounts via phone, email, or mail to discuss outstanding balances.
- Negotiate payment plans and arrangements with customers based on their financial situations.
- Document all interactions and payment agreements accurately in the company's database.
- Monitor payment statuses and follow up with customers on missed payments.
- Provide exceptional customer service while effectively communicating payment expectations and deadlines.
- Collaborate with other departments to resolve customer inquiries and discrepancies.
- Identify and escalate accounts that require further action, such as legal proceedings.
- Stay informed about company policies, procedures, and regulations related to collections practices.
- Meet monthly collection goals and targets set by management.
- Continuously seek opportunities to improve collection processes and procedures.
Requirements:
- High school diploma or equivalent; associate or bachelor's degree is a plus.
- Previous experience in collections or a related field preferred.
- Strong negotiation and communication skills.
- Excellent interpersonal skills with the ability to build rapport with customers.
- Detail-oriented with strong organizational and time management abilities.
- Ability to work independently and collaboratively.
- Proficiency in basic computer skills and experience with CRM software.
- Knowledge of relevant laws and regulations governing collections practices is advantageous.
- Ability to handle sensitive information confidentially.
- Willingness to adapt to changing priorities and embrace new challenges.
Don't miss out on this exciting opportunity to join our dynamic team! Apply now and take the first step towards a rewarding career in collections!