Primary Services is excited to announce the role of Business Account Representative for our esteemed client. Join a dynamic team where you'll serve as the primary point of contact for commercial customers, providing exceptional service and support.
Responsibilities:
- Actively promote the company and its products/services to commercial customers.
- Interact with customers via phone, fax, email, and other channels to address inquiries, complaints, and requests professionally and courteously.
- Analyze customer accounts to resolve billing inquiries and negotiate payment options.
- Interface diplomatically with various stakeholders internally and externally.
- Utilize computer systems, software programs, and phone equipment effectively to fulfill job duties.
- Apply technical and procedural knowledge to enhance processes and improve the customer experience.
- Utilize bilingual proficiency (Spanish/English) for the bilingual position to assist Spanish-speaking customers.
- Handle customer escalations with tact and expertise.
- Conduct outbound calls as necessary.
Qualifications:
- High school diploma, GED, or equivalent required.
- Bilingual proficiency in Spanish and English highly preferred for the bilingual position.
- Excellent customer service skills with the ability to remain calm and patient in challenging situations.
- Strong problem-solving abilities and sound judgment.
- Proficient verbal and written communication skills, including active listening.
- Basic PC skills and familiarity with Microsoft Office software.
- Basic math skills and analytical ability for handling billing inquiries.
- Ability to work on a computer and utilize telephone systems as needed.
Working Conditions:
- Primarily remote work with once a month in-office visits to the Plano office.
- Candidates must be local to the Plano area due to the in-office requirement.
- Overtime may be required based on workload and emergency situations.
- Flexible working hours between 7:00 am to 7:00 pm CT, Monday to Friday (subject to change with notice).
Apply now to be a part of this exciting opportunity!
Local candidates only, due to in-office requirement.
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