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Emergency Information
What To Do
Your safety is our priority. Please review and know the following protocol in case of inclement weather.
- Monitor the situation using the National Weather Service or another news outlet.
- Do not attempt to drive in hazardous conditions. If you cannot travel to work, inform your supervisor or manager.
- Make sure that you know your direct supervisor’s contact information and can reach out to him/her for updates specific to your place of work.
- Take note of your manager’s contact information, as well, so you will be prepared in the event you cannot reach your supervisor. If your place of work has an emergency hotline, make sure you know the number in advance.
- If you are unable to reach a supervisor or manager to give a status update, call Primary Services’ emergency line to speak to a live person: 713-850-7020. If your concern is payroll-related, call the payroll department at 713-766-1864.
Emergency Hotlines
Emergency phone lines for some major employers are listed below:
- NRG: 1-866-554-4175
- Shell: 1-877-40-SHELL or 1-866-745-5489 (menu options 6 & 7 will share ongoing updates)
- Motiva: 1-877-316-8308
- Total: 1-877-428-6346 Total E&P: 1-800-574-3870
- Champion Energy (Calpine): 713-830-NEWS (6397) or the toll-free emergency hotline, 866-504-6357
- Sunnova: 1-312-818-4717
- Hess: 1-855-437-7674
Main Office: 713.850.7010
Fax: 713.622.6593
contact@primaryservices.com
Payroll Inquiries
Payroll Office: 713.400.9055
payroll@primaryservices.com
Primary Services
9811 Katy Fwy, Ste 300
Houston, TX 77024