Join a leading group in the energy transition towards a low-carbon future across the United States! Providing market-leading power solutions, the company is part of a global leader with more than 82,000 employees operating in over 70 countries. With robust training programs and skill development, the sustainable energy leader offers opportunities for career advancement while progressing the renewables sector.
The Retail Operations Analyst is responsible for all aspects of customer service, including but not limited to, efficient telephone and email communications across all customer segments regarding account questions and concerns as well as accurate and timely processing of enrollment and billing transactions.
JOB DUTIES & RESPONSIBILITIES
Responsible for efficient and quality customer service to all customer segments via telephone and email communications
Responsible for processing of enrollment and billing related transactions, billing, and transaction exceptions to ensure timely and accurate production of customer enrollment and invoices for all customer segments
Responsible for accepting and posting payments
Responsible for analyzing and taking action on applicable reporting and any issues identified during day to day responsibilities
Responsible for Market Relations communication and resolution
Responsible for backing up other analysts on the team as well as their responsibilities when necessary
Responsible for analyzing and troubleshooting customer questions and concerns including working with other departments to ensure the best customer service interaction possible
ESSENTIAL SKILLS AND EXPERIENCE
Strong interpersonal, analytical and time management skills
Ability to multi-task, problem solve and articulate thoughts and concepts well
Experience in MS Office Suites and MS Excel
PREFERRED SKILLS
Experience in Energy specific industry
Knowledge of ERCOT, PJM, MISO, NYISO, NEISO, PUC and/or TDSP/TDU standards
QUALIFICATIONS AND EDUCATION REQUIREMENTS
High School Diploma or Equivalent Degree Required
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