The IT Desktop Support Technician is an important member of the IT Infrastructure team. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams. What You'll Be Doing
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This role requires a strong working knowledge of the following:
- Microsoft Windows Operating Systems including M365 Support
- Strong Customer Service techniques in an IT environment
- ITIL framework
- IT Service Management Software (i.e., ServiceNow)
- Proficient in IT procurement processes and procedures
- Strong Incident skills and troubleshooting techniques
- Exceptional work ethic and time management skills
- Ability to work well independently and/or as part of a team
- Strong communication skills and a commitment to customer service at the executive level
- Ability to travel 10% of the time, and on short notice
- Participate in after hours on call rotation as necessary for problem resolution, and project management/installations
What Would Be Nice
Preferred Qualifications
- An associate or bachelors degree in Information Systems or a similar field is preferred. Experience in key Information Technology competencies will be considered in lieu of a formal degree.
- 1 year of experience supporting client-side IT infrastructure and software in an enterprise environment