Primary Services is actively recruiting for a detail-oriented Collections Specialist to support our esteemed client in the utilities sector. Take your career to the next level in a dynamic environment where you'll oversee a high volume of delinquent accounts and play a crucial role in maintaining financial stability.
Responsibilities:
- Manage a high volume of delinquent accounts, ensuring timely resolution and adherence to company policies.
- Conduct outbound calls to delinquent customers, providing courteous and effective communication to collect outstanding balances.
- Handle incoming customer inquiries via email, providing prompt and professional responses to address account issues.
- Process payments and credits accurately, applying them to customer accounts in accordance with established procedures.
- Generate credits, bad debt write-offs, and other adjustments as necessary, maintaining accurate records of all transactions.
- Develop and negotiate payment plan agreements with customers to facilitate the resolution of outstanding balances.
- Execute payment runs as needed, ensuring accuracy and compliance with internal controls.
- Prepare collections packets and disconnection of service packets when required, following company guidelines and regulations.
- Demonstrate flexibility to assist with special projects related to customer accounts and payment research as assigned.
Qualifications:
- Bachelor's degree preferred, or equivalent experience in a related field.
- Previous experience in collections or accounts receivable roles, preferably in the utilities or energy sector.
- Knowledge of electricity industry practices and terminology is highly desirable.
- Strong communication skills, with the ability to interact effectively with customers and internal stakeholders.
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
- Demonstrated ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
- Detail-oriented with a high level of accuracy in data entry and record-keeping.
- Experience with payment processing systems and collections software is a plus.
If you're ready to make an impact and contribute to the financial success of a leading utilities company, apply now!
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