Join a leading energy utility serving more than 7 million customers across multiple states and backed by 150+ years of industry experience. With approximately 8,800 employees and $48+ billion in assets, the organization is investing in resilient infrastructure, modern technology, and reliable electric and natural gas delivery while fostering a workplace focused on safety, professional growth, innovation, and operational excellence. This six-month contract opportunity offers exposure to high-visibility marketing, customer experience, research, and operational initiatives within a large-scale utility environment.
The Senior Administrative Assistant will provide advanced operational and project coordination support to a Utility Marketing organization, helping keep projects, reporting, vendor activities, and day-to-day business operations moving efficiently. This role goes beyond traditional administrative support, with a strong focus on project coordination, invoice tracking, reporting, customer feedback initiatives, and cross-functional collaboration. The Senior Administrative Assistant will leverage strong Excel and PowerPoint skills while supporting multiple concurrent priorities and special projects.
Responsibilities
- Coordinate operational and project activities supporting marketing, communications, research, customer experience, and business initiatives.
- Process and track invoices, monitor approvals and payment status, and coordinate with vendors and internal stakeholders.
- Generate, compile, analyze, and distribute recurring and ad hoc reports using Excel, PowerPoint, and other business applications.
- Track customer feedback cases, document outcomes, monitor progress, and prepare status updates.
- Support survey administration, participant incentives, customer outreach, and research project logistics.
- Maintain accurate project documentation, reports, records, schedules, and supporting materials.
- Coordinate project deliverables and follow up with cross-functional stakeholders to support deadlines.
- Provide operational support for Utility Marketing programs, initiatives, and special projects.
- Utilize Qualtrics, Wrike, Microsoft Office, and other business applications to support reporting and project execution.
- Handle confidential and sensitive business information appropriately.
Qualifications
- 5–7 years of administrative support, operations support, project coordination, or related experience required.
- High school diploma or GED required.
- Strong Microsoft Excel skills, including experience developing and maintaining business reports.
- Strong Microsoft PowerPoint skills and experience preparing business presentations and reporting materials.
- Demonstrated experience coordinating projects and supporting project management activities.
- Experience with invoice processing, vendor coordination, reporting, and documentation management.
- Proficiency with Microsoft Word, Outlook, and Teams.
- Experience supporting marketing, communications, customer experience, research, analytics, or business operations teams preferred.
- Experience with Qualtrics, Wrike, or similar business/project management applications preferred.
- Experience managing multiple projects, deadlines, and operational priorities simultaneously.