Join a global leader in assurance and risk management with 15,000+ employees across more than 100 countries and 160+ years of industry expertise. Serving many of the world’s leading organizations across energy, maritime, infrastructure, and other critical industries, the organization combines deep technical expertise with continued investment in research and innovation while fostering a culture focused on safety, sustainability, collaboration, and professional growth. This contract-to-hire opportunity in Katy, TX offers a hybrid schedule and the chance to build client relationships while coordinating critical certification and audit activities.
The Client Services Coordinator will serve as a primary point of contact for clients pursuing management system certifications, overseeing projects from contract signature through audit delivery, certification, and invoicing. Working in a fast-paced, client-facing environment, this role will coordinate audit schedules, maintain certification data, resolve client needs, and collaborate with auditors, Sales, and Technical teams to ensure projects remain on schedule.
Responsibilities
- Manage client certification projects from contract signature through audit completion, certificate issuance, and invoicing.
- Serve as a primary client contact, responding to requests and providing timely, accurate information.
- Coordinate audit scheduling between clients and auditors while ensuring required audit windows and deadlines are maintained.
- Manage multiple client projects and competing priorities within a fast-paced environment.
- Review audit information and update internal systems to reflect changes affecting client certifications.
- Monitor scheduling, planning, response times, reporting, and other established performance metrics.
- Coordinate with Sales, Technical, auditors, and other internal stakeholders to resolve project needs.
- Ensure certification requirements, internal procedures, and established timelines are followed.
- Track certificate issuance and support on-time delivery to clients.
- Support invoicing and collections activities as required.
- Review audit protocols, work instructions, and certification documentation to identify requirements and next steps.
- Apply critical thinking to resolve scheduling, project, and client-service challenges.
Qualifications
- Minimum 5 years of customer service, client services, project coordination, or related professional experience required.
- At least 1 year of experience relating to ISO 9001, ISO 14001, and/or ISO 45001 required.
- Some college coursework required; Associate's or Bachelor's degree preferred.
- Experience coordinating client schedules, projects, audits, assessments, or certification activities.
- Experience communicating directly with clients through email, telephone, and virtual meetings.
- Proficiency with Microsoft Office.
- Ability to read and interpret audit protocols and work instructions preferred.
- Experience managing multiple deadlines, projects, and client requirements simultaneously.
- Strong written and verbal communication skills required.
- Strong critical-thinking and problem-solving skills required.
- Ability to work a hybrid schedule in Katy, TX.
