IT Infrastructure Analyst

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Support critical technology operations for a global energy leader with a major international presence. Take ownership of high-impact IT projects, collaborate with international technology teams, and gain exposure to an enterprise environment supporting 1,000+ users, 50+ network and security devices, and hundreds of telecommunications and collaboration systems. Enjoy the opportunity to expand your technical expertise while contributing to essential business operations.

The IT Infrastructure Analyst will oversee the reliability, maintenance, and continuous improvement of IT services across corporate offices and industrial facilities. This role combines hands-on troubleshooting, systems administration, incident resolution, and project coordination across networking, cybersecurity, telecommunications, and end-user technologies. The position offers the opportunity to independently resolve complex technical challenges, manage infrastructure improvements, and help maintain secure, efficient IT operations.

Responsibilities

  • Support enterprise IT infrastructure across corporate offices and industrial facilities, including LAN/WAN, Wi-Fi, security, telecommunications, and data center environments.

  • Troubleshoot and resolve Tier 1 and Tier 2 technical issues involving networks, hardware, software, mobile devices, printing, and collaboration systems.

  • Install, configure, monitor, and maintain IT infrastructure components according to corporate standards.

  • Support Cisco and Fortinet networking equipment, including network connectivity, performance, and security troubleshooting.

  • Administer and troubleshoot Microsoft 365, Active Directory, Azure/Entra ID, Intune, and SCCM environments.

  • Maintain video conferencing, A/V equipment, voice services, and enterprise printing solutions.

  • Coordinate infrastructure projects, system upgrades, technology deployments, and operational improvements.

  • Investigate incidents, manage technical escalations, and coordinate resolution with global IT teams and external vendors.

  • Support cybersecurity initiatives, system patching, firmware updates, and infrastructure compliance requirements.

  • Maintain accurate IT asset inventories, configuration records, and technical documentation.

  • Monitor infrastructure performance and prepare operational reports, KPIs, and project status updates.

  • Provide onsite technical support during critical outages, emergency response activities, and infrastructure changes.

Qualifications

  • 7+ years of experience supporting enterprise IT infrastructure and technical services in corporate or industrial environments.

  • Experience troubleshooting LAN/WAN/Wi-Fi networks, enterprise hardware, software, telecommunications, and infrastructure systems.

  • Working knowledge of Cisco and Fortinet networking technologies.

  • Experience with Microsoft 365, Active Directory, Azure/Entra ID, Intune, and SCCM.

  • Experience supporting Windows operating systems, Dell/HP hardware, mobile devices, and enterprise printing solutions.

  • Familiarity with video conferencing systems, A/V equipment, and voice/telecommunications services.

  • Experience with incident management, technical escalations, vendor coordination, and infrastructure troubleshooting.

  • Knowledge of cybersecurity practices, patch management, firmware updates, and IT asset lifecycle management.

  • Experience with NexThink, Dynatrace, Zscaler, or enterprise monitoring tools preferred.

  • Familiarity with ServiceNow, ITIL methodologies, and CMDB management preferred.

  • Knowledge of data center infrastructure, IDF environments, fiber optics, Ethernet testing, and network performance optimization preferred.

  • Bachelor’s degree in Information Systems, Information Technology, or a related field preferred; equivalent experience considered.

  • Experience supporting industrial facilities or large enterprise environments preferred.

  • Availability for occasional site travel and after-hours support during critical outages or emergencies.

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