Lehi, UT | Onsite | Long-Term Contract
Put your customer service, claims processing, and problem-solving experience to work with a major energy services organization serving millions of customers nationwide. Take ownership of warranty claims from initial review through resolution, helping homeowners understand their coverage and navigate important service decisions. This long-term contract opportunity is ideal for professionals with experience in claims, insurance, warranty administration, or contact center operations who enjoy detailed case research, outbound customer communication, and resolving complex issues.
The Warranty Specialist will manage warranty claim authorization and resolution activities, reviewing coverage eligibility, interpreting contract terms, and determining appropriate claim outcomes. This position combines claims analysis, customer communication, and administrative accuracy, with an emphasis on outbound calls and proactive follow-up. Working with homeowners, contractors, and internal departments, this role ensures claims are processed accurately, efficiently, and in accordance with established coverage guidelines.
Responsibilities
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Review and process warranty claim authorization requests, determining eligibility based on contract terms and coverage requirements.
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Evaluate product failures, service diagnoses, claim histories, and contract conditions to determine coverage and liability.
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Interpret warranty agreements and explain claim decisions clearly to homeowners.
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Conduct outbound calls to communicate claim updates, request information, and coordinate resolutions.
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Process cash settlements, contractor dispatch requests, and approved claim adjustments.
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Review contractor pricing agreements and ensure claims comply with established service guidelines.
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Maintain accurate claim records, documentation, and customer communication histories.
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Investigate discrepancies and coordinate with internal departments to resolve outstanding claims.
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Manage timely follow-ups to ensure claims progress toward resolution and closure.
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Handle escalated or sensitive customer situations involving disputed coverage or service concerns.
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Monitor claim activity and maintain compliance with established quality assurance and productivity standards.
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Identify opportunities to recommend additional coverage options based on customer needs and existing plans.
Qualifications
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High school diploma or GED required.
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2–4 years of experience in claims processing, warranty administration, customer service, or contact center operations strongly preferred.
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Experience reviewing customer accounts, researching discrepancies, and documenting case resolutions.
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Strong customer service experience, including outbound calls, follow-up activities, and issue resolution.
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Ability to interpret contract terms, coverage guidelines, and eligibility requirements.
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Experience handling detailed documentation, data entry, and multiple customer cases simultaneously.
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Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
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Experience with insurance claims, warranty coverage, or service authorization processes preferred.
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Experience handling customer disputes, escalations, or difficult coverage decisions.
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Bilingual proficiency in English and Spanish preferred.