Client Success Stories

Fred Loya

“You take an interest in our business and understand our needs. The value and results that you provide are exceptional, and we want you to expand with us in other states.” — Edgar Fiol, Regional Manager

Our client was poised for exponential growth. Their goals for this growth entailed opening numerous locations in the city and in other states. They had everything they needed save for one obstacle: attrition. Their rate of growth was dampened due to the level of turnover within their operations and thus their employment brand was suffering. Their current strategy to bringing in employees at large volumes to fill vacancies was merely treating the symptom.

Our client reached out to Primary Services to provide insight into achieving their goals. Initially, they wanted primary to merely supply them with the number of candidates needed. Primary, however, knew we had more to offer our client. We took a sincere interest, and became invested creating a long-term partnership with our client. We collaborated with them to not only customize the candidate profile and recruiting methods, but to create improved processes for onboarding and training employees. As a result, within two months, our client saw their Houston locations staffed more quickly than ever before.

With the help of Primary Services, our client’s attrition dropped by at almost 40%. Of the candidates Primary found and placed in our client’s locations, many were identified as potentials to take on managerial roles within the first few months of their tenure. Ultimately, with Primary, our client shifted their business in an entirely new direction with locations launched in two new cities and a new state in less than two months.