Technical Support Representative

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Join a company dedicated to providing innovative solutions and exceptional customer experiences, where growth and a positive work culture are at the heart of its success. Elevate your career in a role that values your expertise and commitment to excellence.

Primary Services is excited to announce the role of Technical Support Representative for a client known for delivering cutting-edge products and outstanding customer support. In this role, you will be on the front lines, utilizing your technical expertise and communication skills to assist customers with inquiries, troubleshoot issues, and provide tailored solutions. This is an exciting opportunity to join a team committed to creating a customer-first experience.

Responsibilities

  • Provide technical support and guidance on products, ensuring thorough knowledge of the product line.
  • Manage and resolve customer inquiries and complaints, offering customized solutions.
  • Facilitate consumer sales by addressing customer needs effectively.
  • Research and utilize available resources to provide accurate information.
  • Record and maintain detailed records of inquiries, complaints, and resolutions.
  • Initiate product replacements, coordinate delivery tracking, and follow up with customers.
  • Professionally handle incoming calls and emails.
  • Provide support for the Factory Store and Reception Desk as needed.
  • Perform other duties as assigned.

Qualifications

  • High school diploma or equivalent required.
  • More than 1 year of customer service or technical support experience in a sales support environment.
  • Strong organizational and problem-solving skills.
  • Ability to manage multiple priorities and projects effectively.
  • Exceptional written and verbal communication skills.
  • Proficiency in Microsoft Office Suite.
  • Outstanding customer service skills, with a friendly and courteous demeanor.
  • Bilingual in Spanish is a plus.

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Primary Services
9811 Katy Fwy, Ste 300
Houston, TX 77024

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