Procure-to-Pay System Administrator

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Join a high-growth organization focused on transforming procurement through digital innovation. Support critical system operations that drive efficiency across the enterprise—all while gaining hands-on experience with industry-leading platforms like Coupa and ServiceNow.

 

Primary Services is actively recruiting for a Procure-to-Pay System Administrator to support a prominent client in the energy and utilities sector. This entry-level opportunity is perfect for individuals looking to start or grow a career in procurement technology and system administration within a fast-paced, enterprise environment.

 

Responsibilities

  • Manage group inboxes by routing incoming emails to the appropriate team members.
  • Assist with support calls to ensure timely and professional response to user inquiries.
  • Monitor ServiceNow tickets, track resolution progress, and follow up as needed.
  • Process “Ship To” address requests with attention to accuracy and routing requirements.
  • Administer the Coupa system, including managing user access and permissions.
  • Configure workflows, approval chains, and key system settings.
  • Perform data imports/exports and support bulk data updates.
  • Monitor overall system health and performance and troubleshoot technical issues.
  • Support broader digital procurement efforts by participating in improvement initiatives and system enhancements.

 

Qualifications

  • 0–2 years of relevant experience in procurement support, systems administration, or operations.
  • Familiarity with procurement platforms such as Coupa (preferred) or similar tools.
  • Basic understanding of user permission models, workflow configuration, and system settings.
  • Experience working with ticketing systems like ServiceNow is a plus.
  • Proficient in Microsoft Excel and capable of managing and analyzing basic datasets.
  • Strong organizational skills with the ability to manage multiple responsibilities simultaneously.
  • High attention to detail and a proactive approach to issue resolution.

 

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