Customer Care Tier II – Utilities

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Primary Services is seeking motivated professionals to join a stable utility company with ample growth opportunities. Work in a role that offers development, skill-building, and the chance to make a meaningful impact on customers’ experiences.

 

Primary Services is excited to announce the role of Customer Care Tier II – Utilities for a large, established client. This position allows you to leverage your customer service experience to resolve complex inquiries while contributing to a highly respected company in the utility sector. You will be trained to handle incoming customer requests, provide real-time solutions, and create positive, lasting interactions with each caller.

 

Responsibilities

  • Respond to non-routine customer inquiries, complaints, and requests regarding billing, policies, and services.
  • Assist customers with online account access, mobile app requests, and energy usage education.
  • Research issues and determine suitable actions to provide solution-driven results.
  • Record and process customer commitments accurately.
  • Meet daily performance metrics and schedule adherence requirements.
  • Provide guidance and support to less experienced team members as needed.
  • Adapt responses to unique customer situations while maintaining corporate policy standards.
  • Follow up with customers to ensure one-contact resolution whenever possible.
  • Perform other job-related duties as assigned.

 

Qualifications

  • High School Diploma or GED required; college degree preferred.
  • Minimum of 1 year of customer service experience.
  • Proficiency with basic computer applications and online customer platforms.
  • Knowledge of corporate policies and procedures for handling customer requests.
  • Ability to analyze and resolve issues independently.
  • Strong verbal and written communication skills.
  • Reliable, dependable, and capable of maintaining high integrity standards.

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