Collections Specialist

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Enjoy a collaborative workplace with opportunities for professional growth and stability in a company that values integrity and performance. Work in a convenient location with a team dedicated to excellence in customer financial management.

 

Primary Services is actively recruiting for a Collections Specialist to support a large, industry-leading organization. This role offers a dynamic environment for professionals experienced in collections and account management. As a Collections Specialist, you will manage a high volume of delinquent accounts, maintain customer relationships, and ensure accurate account reconciliation and payment processing. Your attention to detail and commitment to accuracy will be essential to maintaining the financial integrity of the organization.

 

Responsibilities:

  • Oversee a portfolio of delinquent accounts and ensure timely resolution.
  • Make and receive collection calls to delinquent customers to arrange payment or settlement.
  • Send and respond to customer emails regarding billing and payment inquiries.
  • Apply payments and credits to customer accounts accurately and promptly.
  • Create credit adjustments, bad debt write-offs, and other financial corrections as necessary.
  • Establish and document customer payment plan agreements.
  • Process and run payments when required.
  • Prepare collection packets and disconnection of service documentation when necessary.
  • Conduct detailed account and payment research for special projects as assigned.

 

Qualifications:

  • Bachelor’s degree or equivalent experience in Accounting, Finance, or related field preferred.
  • Minimum of 3 years of experience in collections, billing, or accounts receivable.
  • Strong knowledge of collection processes, payment posting, and account reconciliation.
  • Proficiency in Microsoft Excel and accounting or ERP systems.
  • Experience in the electricity or utilities industry preferred.
  • Strong attention to detail with the ability to handle a high volume of accounts efficiently.
  • Reliable and accountable, with a consistent track record of productivity and accuracy.

 

This is an excellent opportunity for an organized and driven professional seeking to advance their career within a reputable and established organization.

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