Billing Operations Manager

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Join a high-impact organization and lead a global billing function that drives financial accuracy, operational excellence, and business success. Enjoy the opportunity to improve processes, develop talent, and make a measurable impact within a growing enterprise environment.

 

Primary Services is actively recruiting for a Billing Operations Manager to support a large, established client in a dynamic financial operations environment. This role lets you lead a team that handles invoicing across multiple regions and work with key stakeholders to improve performance, strengthen processes, and support financial goals. The ideal candidate will bring experience managing billing operations, optimizing workflows, and developing high-performing teams.

 

Responsibilities:

  • Lead day-to-day operations for an invoicing team supporting multiple regions and business functions.
  • Manage employee lifecycle activities, including onboarding, performance management, talent development, and retention initiatives.
  • Oversee invoicing processes to ensure quality assurance, accuracy, efficiency, and strong customer service delivery.
  • Monitor and improve subcontractor handling processes to support operational effectiveness.
  • Partner with financial stakeholders to support cash flow forecasting, reporting, and achievement of financial objectives.
  • Assist with monthly financial close activities, including revenue validation and review of missing revenue or cost accruals.
  • Support preparation of monthly, quarterly, annual, and ad hoc cash flow forecasts.
  • Establish team KPIs, manage workload distribution, and ensure appropriate resource planning.
  • Address escalations and resolve operational issues impacting invoicing performance.
  • Identify opportunities for process improvement, standardization, and automation initiatives.
  • Maintain process documentation to support training, onboarding, and operational consistency.
  • Identify training needs and implement development programs to strengthen team capabilities.
  • Support organizational change initiatives and process enhancements.

 

Qualifications:

  • 2+ years of experience leading a billing, invoicing, finance operations, or administrative team.
  • Experience with employee performance management and talent development processes.
  • Professional experience in a financial or business operations environment.
  • Knowledge of invoicing processes, billing systems, and operational workflows.
  • Experience supporting cash flow reporting, forecasting, or financial close activities.
  • Advanced proficiency in English, both written and verbal.
  • Experience working in a cross-border or multinational business environment.
  • Experience with process documentation, standardization, and continuous improvement initiatives.
  • Experience with recruitment and employee retention initiatives.
  • Ability to analyze operational metrics, establish KPIs, and support data-driven decision-making.

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